The McCarthy Hustle

The Seton McCarthy CHC in Austin PVRT team took the name of a 70's dance as their motto for reducing patient wait times. Patients are happier, customer satisfaction surveys rarelsy mention time delays any more, and staff morale has soared. Read more >

Do you think you'd like to try redesign, but you're not sure if it would work in your organization? Here's a way to quickly assess your organizational readiness.
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A good place to start redesigning the current patient visit process is to first have a vision of how it could be. Try imagining an ideal patient visit—by putting yourself in your own shoes—as a patient!
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This profile illustrates idealistic, strong, and focused leadership in a turbulent public hospital environment in Miami. Despite numerous challenges, Jackson Health System continues to build on its impressive work in redesign. Read more >

"Do the hustle" has new meaning for Seton McCarthy CHC in Austin. The Patient Visit Redesign™ team took the name of a 70's dance theme as their motto for reducing patient wait times, resulting in dramatic improvements in patient — and staff — satisfaction.
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This is the story of an innovative redesign of a small faculty practice within Miami's Jackson Health System. This patient visit redesign model, with a very lean staffing model, is probably the most efficient one we've ever seen implemented. Read more >

Once you've developed an elegant, patient-friendly redesign model, how do you spread it within your organization? Roybal CHC has the answer! Read more >

Sometimes the greatest success stories aren't the flashiest ones; they're the ones where methodical and thoughtful tactics lead to significant insight and change. Here's just such a story—that of Cumberland Diagnostic and Treatment Center in New York City. Read more >

Ron Yee, Chief Medical Officer at United Health Centers in central California, believes that if you take care of patients and staff, "the business will take care of itself." Values-driven success: It's all about our relationships with patients and each other. Read more >

Team Journey doubled its capacity to see patients during its participation in a Patient Visit Redesign™ Collaborative. Now, two years later, High Plains Community Health Center "lives redesign" every day. Read more >

This Boulder clinic redesigned to "liberate" patients from creaky systems and outmoded processes. One year later, they're still enthused and producing results. Read more >

Tight teamwork and an innovative patient visit model enabled Albuquerque Health Care for the Homeless to stay focused on what was important—improving the lives and experiences of their clients. Read more >